Privacy Notice

Introduction

Holiday Globe (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and share your personal data when you use our website (www.holidayglobe.co.uk) and book travel services through us.

Data We Collect

We may collect and process the following data about you:

• Personal Information: Name, address, email, phone number, and date of birth.
• Travel Details: Passport information, flight details, and hotel preferences.
• Payment Information: Credit/debit card details (processed securely via our payment partners).
• Special Requirements: Health, dietary, or disability information necessary for your booking.
• Voice & Audio Data: When you use our voice search, support calling, or AI travel assistant, microphone audio is processed in real time solely to fulfill your voice request and provide live customer support. We do not sell or permanently retain raw audio recordings.
• Technical Data: IP address, browser type, and usage data via cookies.

How We Use Your Data

We use your information for the following purposes:

• To process and manage your holiday bookings.
• To communicate with you regarding your travel arrangements.
• To provide customer support and handle inquiries (including voice calls and chats).
• To comply with legal and regulatory requirements (e.g., ATOL).
• To improve our website and services based on your feedback and usage.

Sharing Your Information

We share your personal data with third-party service providers (airlines, hotels, transfer companies) only as necessary to fulfill your booking. We may also share information with security and credit checking organizations for fraud prevention. We do not sell your personal data to third parties.

Data Security

We operate and are registered in accordance with current applicable data protection legislation (GDPR). We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

Your Rights

Under data protection laws, you have rights including:

• Access: The right to ask for copies of your personal information.
• Rectification: The right to ask us to rectify inaccurate information.
• Erasure (Account Deletion): The right to ask us to erase your personal information. You can delete your account within the app or submit an online request via our Account & Data Deletion Page.
• Object: The right to object to the processing of your personal data.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can manage your cookie preferences through your browser settings.

International Transfers

Where your holiday is outside the European Economic Area (EEA), your data may be transferred to countries that do not have as strong data protection laws. By booking with us, you consent to this transfer for the purpose of fulfilling your holiday.